Hours configured for locations and staff members are used to determine your availability for taking appointments. Locations and staff members can have standard hours that do not change, and adjustments can be made for specific days to ensure you have the flexibility to control when appointments can be booked.
There are three types of hours that can be managed:
- Business Hours: These hours represent the standard hours a location is open for business, including holidays. Business hours will be used to display your open and closed times on the client view, and can also be set to repeat yearly for holidays.
- Working Hours: These hours represent the standard hours a staff member works at a location.
- Adjustments: These hours are used to change the standard Business or Working Hours for specific days. For example, if a location is closed for a holiday, an Adjustment can be made for that location to override the Business Hours and Working Hours for that day.
The combination of Business Hours, Working Hours, and Adjustments will determine when a staff member is available to take appointments.
The table above shows the different layers of hours, and how they are used to determine availability. Hours of higher priority will take precedence over hours with lower priority for the same day.
An Admin can manage Staff and Location Adjustments for any staff member or location, and a Manager can manage Staff for staff members that are assigned to the same locations the Manager is assigned to, and Location, and Holiday Adjustments for locations they are assigned to. A staff member can set Working Hours and Staff Adjustments for themselves only, and only for the locations they are assigned to.
When an adjustment is made, you can now add notes for context - this is helpful to explain why an hour adjustment is happening, such as a holiday.
Note: All time ranges set for hours represent when the staff member or location is available. Anything outside of a time range will be considered closed.